FREQUENTLY ASKED QUESTIONS
Code of Conduct

This Code of Conduct is considered as acknowledged and accepted by using the accommodation facilities.
It is considered self-evident that guests have read, understood and accepted the contents of this Code of Conduct before using the accommodation facilities.
Matters not regulated herein shall be governed by the relevant provisions of the Hungarian Civil Code.

Check in / Check out

Please, indicate your approximate time of arrival in the online booking form, or in an email sent to info@metropolishostel.hu. Check-in time is between 3.00 p.m. and 10.00 p.m. If you arrive before 3.00 p.m. or after 10.00 p.m., please send a note in advance to one of our available contact addresses.

Check-out time is 11:00 a.m.

Late check-out is permitted, subject to capacity, for a surcharge of €5. Please let us know at the reception at least 1 day in advance if you require late check-out.

Payment is due upon arrival and payable by cash or credit card.

Security

The Hostel hall is monitored by surveillance cameras.

Metropolis Hostel assumes no responsibilities for valuables left in the hostel areas.

Please use the lockers for the sake of protecting your valuables, and carry the key with you.

Guests

The Hostel may not be visited by anyone under the influence of alcohol, drugs or … Medication. Failure tocomply will result in immediate eviction without a reimbursement of the accommodation fee.

Metropolis Hostel guests may not receive guests within the hostel area.

Cleanliness

Please use the garbage bin and take care of cleanliness in the hostel.

Please remove your shoes upon entering. You can place your shoes in one of the storage facilities near the entrance.

Kitchen

We kindly ask our guests to adhere to the basic rules of hygiene when using the kitchen and the bathrooms, for health protection for yourself and other guests.

Please make sure you have turned off the kitchen oven after use!

Responsibility

Please always carry your key card with you. If you leave the hostel and lose the key, a €50 fee will be added to your bill.

Guests may use the Hostel’s appliance and furnishing at their own responsibility.

In case of any damages, guests shall accept the Hostel’s claim for damages and shall assume all other costs incurred in connection with the payment of damages.

Code of Conduct

Please refrains from smoking within the hostel and the apartment building. Smoking is only permitted outside of the building on the street.

Please do not make noise! We have a zero noise policy, where noisy guests will be asked to leave immediately without a reimbursement of the accommodation fee.

In case we receive complaints for noise, the landlord will immediately call the police with a further €300 fine for the person causing the noise.

Please refrain from all loud or disturbing activities between 10:00 p.m. and 8:00 a.m. that may disturb other people’s relaxation. Failure to comply will result in eviction without a reimbursement of the accommodation fee.

The TV in the dormitory room may be used between 10:00 a.m. and 10:00 p.m. Deviation from this rule requires the consent of all guests.

PHONE NUMBERS

International emergency number: 112
Fire Station: 105
Ambulance: 104
Police: 107